Key responsibilities

• Act as the primary point of contact for assigned customer accounts.
• Handle customer inquiries related to shipments, inventory, and service issues.
• Provide timely updates on order status, delivery schedules, and exceptions.
• Maintain accurate records of customer interactions and service requests.
• Coordinate inbound and outbound shipments across warehousing and transport functions.
• Liaise with internal teams (warehouse, transport, customs) and external partners (freight forwarders, carriers).
• Ensure timely and accurate documentation including delivery notes, invoices, and customs paperwork.
• Monitor and update Warehouse Management System (WMS) and Transport Management System (TMS).
• Open job files and ensure all data is correctly entered into logistics systems.
• Arrange collection and delivery of goods in line with customer requirements.
• Prepare Goods Received/Issued Notes and share with clients and principals.
• Support customs clearance processes and ensure compliance with UAE regulations.

Qualification & Skills

• Bachelor’s degree or diploma in Logistics, Supply Chain, or Business Administration.
• 4–6 years of experience in customer service or logistics coordination within a 3PL or contract logistics environment.
• Proficiency in logistics software (WMS/TMS) and Microsoft Office.
• Strong communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Fluency in English; Hindi is a plus.